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  • About InstaProtection

    1. What is InstaProtection?

    InstaProtection provides easy and comprehensive insurance solutions to Malaysia, Singapore, Thailand, Vietnam, and Indonesia. Since being founded in 2018, we have made great progress in building all-encompassing insurance plans that meet your personal needs. We strive to help you live a worry-free life, and continuously work to expand our regional footprint to protect you across borders.More about us.

    2. How does InstaProtection work?

    InstaProtection changes the traditional insurance model.

    • – With the InstaProtection mobile app, you can protect what you love whenever and wherever you want.
    • – You only pay a one-time premium charge for your chosen plan.
    • – You can make quick and easy claims with our fast approval process, with no additional fees required.

    3. How is InstaProtection different?

    InstaProtection is unique in our abilities to provide quick, easy, and all-encompassing insurance solutions to customers in a hassle-free environment.

    • – We lessen the burden of complicated paperwork submission.
    • – Customers can easily purchase and/or make claims all through the InstaProtection mobile app.
    • – With the mobile app, customers will benefit from the convenience of having one central point of contact.

    4. Where can I download the InstaProtection app?

    You can download the InstaProtection app from the Apple App Store or Google Play Store.
  • Our Products

    1. What products does InstaProtection offer?

    InstaProtection offers Protection Care Plans in 4 categories: Lifestyle, Household, Automotive, and Personal.Currently, InstaProtection has launched 3 plans in the lifestyle category:

    • 1) 1 x Time Mobile Phone Screen Crack Protection for 12 months coverage.
    • 2) 1 x Time Mobile Phone Screen Crack and/or Liquid Damage Protection for 12 months coverage.
    • 3) 1 x Time Mobile Phone Screen Crack and/or Liquid Damge and/or Theft Protection for 12 months coverage.

    These insurance policies are underwritten by Etiqa.

    More Protection Care Plans are coming to you soon! Click here to learn more.

    2. How much are InstaProtection’s premiums?

    At InstaProtection, our insurance premiums are a one-time payment, starting as low as S$34.90.

    InstaProtection offers you the flexibility to adjust your premiums depending on the level of protection you need.

    3. How do InstaProtection’s plans work?

    InstaProtection’s Care Plans have a 12-months coverage period, requiring only a one-time payment which then allows you to make one claim for your insured product.

    4. What mobile phone brands does InstaProtection cover?

    InstaProtection protects: Apple, Samsung, Huawei, Oppo, Vivo, XiaoMi, and RealMe.You can purchase InstaProtection’s Care Plans anytime within your phone’s 1st year of warranty.

    5. Are the prices listed on InstaProtection’s products for 1 year of coverage?

    Yes, the prices listed are for 1 year of coverage.Majority of InstaProtection’s Care Plans do not require an excess fee when you submit a claim to us. Products that require an excess fee will be clearly stated.

    6. What Is Zero Excess?

    An Excess or Deductible is the amount you are required to pay when you make a claim. At InstaProtection, majority of our plans have Zero Excess, which means that you do not have to pay additional fees when you make a claim.

    7. Does InstaProtection underwrite the insurance plans?

    No, InstaProtection does not underwrite our plans. We work with A-rated insurers who underwrite all our plans.

    8. Which insurance companies does InstaProtection work with?

    InstaProtection teams up with various A-rated insurers to change insurance for the better.Click here to learn more.

  • Registration Issues

    1. How long does it take for my registration to be approved?

    You will be approved within 24 working hours upon registration.

    2. Why is my Care Plan not approved yet?

    There may be additional verification details required from you. Please check if you have received a notification from the InstaProtection mobile app, and provide the relevant information.

    If your Care Plan is still not approved, please reach out to us through the app. We will get back to you as soon as possible.

    3. How do I check my registration status?

    You can check your registration status in the InstaProtection app. Your status will be updated on your Care Plan.

    4. How do I find my IMEI number?

    Dial *#06# on your phone. Your IMEI number will be displayed on your screen.

    5. Are there any guidelines for self-registration?

    InstaProtection made self-registration of Care Plans as easy as possible.Simply download the InstaProtection app from the Apple App Store or Google Play Store, and follow the registration steps provided.

    Watch this video to see how self-registration works.

  • Claim Issues

    1. How do I make a claim?

    You may submit your claims through the InstaProtection app.

    Alternatively, you may submit them here: http://dashboard.instaprotection.com/login

    2. When should I make a claim?

    You should make a claim within 7 days of the event or as soon as possible.

    3. How are claims paid out?

    InstaProtection will pay for the repair directly, at an authorised service centre. You will not need to pay for the repair once you have received approval for your claim.

    4. Are there any guidelines for making a claim?

    InstaProtection made filing of claims as easy as possible.

    Simply follow the steps provided in the InstaProtection app, or watch this video to learn how to file a claim.

    5. How do I check my claim status?

    You can check your claim status in the InstaProtection app.

    6. How long does it take for my claim to be processed?

    All our claims are processed instantly if your claim documents are filed correctly.Straightforward claims are approved immediately by our platform whereas complex claims might take anywhere between 3 to 14 working days for approval from the insurer.

    7. Where are InstaProtection’s repair services done?

    InstaProtection’s repairs are done by your brands’ Authorised Service Centres located across Singapore.
  • Help & Support

    1. I did not receive my SMS OTP

    Please check if your mobile number is updated correctly in the InstaProtection app.

    If the problem persists, please drop us an e-mail at customerservice@instaprotection.sg. We will assist you as soon as we can.

    2. I am unable to login

    Please check if your mobile number is updated correctly in the InstaProtection app.

    If the problem persists, please drop us an e-mail at customerservice@instaprotection.sg. We will assist you as soon as we can.

    3. I am experiencing problems with the InstaProtection app. Who should I contact?

    Please drop us an e-mail at customerservice@instaprotection.sg. We will assist you as soon as we can.

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